*2) collection of your information*
When you use our platform we collect and store your information which is provide by you from time to time.
In general you can browse the platform without tellings us who you are or revealing any personal information you are not anonymous to us where possible we indicate which fields are required and which fields are optional you always have the option to not provide. Information by choosing not to use a particular service product or feature on the platform .
We may back your buying behaviour preferences and other information that you choose to provide on our platform we use this information to do provide on our platform we use this information to do internal research on our user demographics interest and behaviour to better understand protect and serve our user this information is compiled and analysed in an aggregated basis this information may include the UrL that you just came from (wether this URL is on our platform or not) which URL you next go to (wether this URL is on our platform or not) your computer browser information and IP address
We collect personal information (such as email address delivery address name phone number credit card /debit card and other payment instrument details from you when you set up an account or transact with us while you can browse some sections of our platform without being a registered member certain activities (such as placing an order or consuming our online content or service ) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
If you choose to post messages on ou massage boards chat rooms or other message areas or leave feedback or if you use voice commands to shop on the platform we will collect that information as nescessary to resolve disputes provide customers support and troubleshoot problems as permitted by law
If you send us personal correspondence such as emails or letters or if other users or third parties send us correspondence about your activities or third parties send us correspondence. About your activities or postings on the platform we may collect such information into file specific to you.If you enrol into our super pins loyalty program we will collect and store your
Personal information such as name contact number email address communication address date of birth gender zip code lifestyle information demographic and work details which is provided by you to vespacart or third party business partner that operates online /offline establishment or
platforms where you can earn supercoins for purchase of goods services and redeem supercoins we will also collects your personal information directly from you you will be governed by Thier privacy police’s and we request you to read their privacy policies prior to disclosing any information.
Vespacart has on boarded certain third party business partners on the platform who specialise
in the categories like all home appliance, grocery, cloth, furniture cash on delivering and paying online payment . If you use the services you will be redirected to website application will be based on your vespacart login credentials after seeking your permissions to share the data further. Vespacart shall not be responsible for the ultra partner’s privacy practices or the
contents of Thier privacy policies and we request you to read their privacy policies prior to disclosing any information
3)use or demographic / profile data/your information* .
We use your personal information to. Provide the product and services you request. To the extent we use your personal information to market to you we will provide you the ability to opt.out of such uses.we use your personal information to assist seller and business partner in handling and fulfilling orders enhancing customer experience resolve disputes troubleshoot problems help promote a safe service collect money
Measure consumer interest in our products and services inform you about online and offline offers product services and updates costumize and enhance your experience detect and protect us against error fraud and other criminal activity enforce our terms and conditions and as otherwise describe to you at the time of collection of information
With your concent we will have access to your SMS contacts in your directory location and device information we may also request you to provide your PAN GST number government issued ID cards number and know your customers (KYC) details to check your eligibility for. Certain products and services including but not limited to credit and payment products issue GST invoice for the products and services purchased for your business requirements enhance your experience on the platform and provide you access to the products and services being offered by us sellers affiliate or lending partners you understand that your access to these product services may be affected in the event consent is not provided to us
In our efforts to continually improve our product and services offering we and our affiliates collect and analyses demographics and profile data about our users activity on our platform we identify and use your IP address to help diagnose problems with our server and to administer our platform your IP address is also used to help identify you and to to gather broad demographic information.
We will accasionally ask you to participate in optional surveys conduct either by us or through a third party market research agency these surveys may ask you for personal information contact information date of birth demographic information like zip code age or income level attribute
such as your .interest household or lifestyle information your purchasing behaviour or history preferences and other such information that you may choose to provide the surveys may involve collection of voice data or video recording the participation of which would purely be voluntary in nature we use this data to tailor your experience at our platform providing you with
content that’s we think you might be interested in and to display content according to your preferences.
5) *Sharing of personal information*
We may share personal information with our other corporate entities for purposes Of providing products and services offered by them such as the deffered payment options vespacart paylater offered by new snowstorm services opc private limited
through its lending partners these entities and affiliates business partners and other third
parties for the purpose of providing you their products and services. and may market to you as a result of such sharing unless you explicitly opt.out
We and our affiliates will share sell some or all of your personal information with another business entity should we or our assets plan to merge with or be acquired by that business
6) Links to other sites*
Our platform may provide links to other websites or application that may collect personal information about you we are not responsible for the privacy practices or the contents of those linked websites
7) security precautions*
We maintain reasonable physical electronic and procedural safeguards to protect your information whenever you access your account information we offer the use of secure server once your information is in our possession we adhere to our security guidelines to protect it against imun authorized access however by using the platform the users accept the inherent security implications of data transmission over the internet and the worldwide web which cannot always be guaranteed as completely secure and therefore there would always remain certain in hereby risk regarding use of the platform users are responsible for ensuring the protection of login and password records for tHier account.
7 choice /opt_out*
We provide all users with the opportunity to opt. Out of recieving non essential (promotional, marketing related) communications after setting up an account with us if you do not wish to receive promotional communications from us then http://vespacart.com please login into the notification preference page of platform
8.advertisement on platform*
We use third party advertising companies to serve ads when you visit our platform these companies may use information (not including your name address email address or telephone number) about your visit to this and other websites in order to provide advertisements about goods and services of interest to you
9 children information*
We do not knowingly solicit or collect personal information from children under the age 18 and use of our platform is available only to persons who can form a leggaly binding contract under the Indian contract act 1872 if you are under the age of 18 years then you must use the platform application or services under the supervision of your parents legal guardian or any responsible adult
We retain your personal information in accordance with appliable laws for which it was collected or as required for the purpose for which it was collected or as required under any applicable law
. However we may retain data related too you if we believe it’s may be necessary to prevent fraud or future abuse or if required by law or for other legitimate purpose we may continue to retain your data in anonymised form for analytical and research purpose.
- 1 Your consent*
13) Grievance officer*
In accordance with information technology act 2000 and rules made there under the name and contact details of the grievance officer are provided below:
Newsnowstorm services opc private limited
Panayam building nomber
Yeroor (po), pin
691312,anchal Kollam district India
Phone: 0475 2278026
Time: Monday. To Friday (open 9:00 am close -5 pm)
Saturday open at 9 am close 2 pm
Sunday official holiday closed
*Vespacart product Returns policy*
Returns is a scheme provide by respective seller directly under this policy in terms of .which it the options of exchange replacement and or refund is offered by the respective sellers to you all products listed under a particular category may not have the same returns policy for all products the returns replacement policy provided on the product page shall prevail over the general returns policy do refer the respective items applicable return replacement policy on the product page for any expectations to this returns policy and the table below
The returns policy is divided into three parts do read all section care fully to understand the conditions and cases under which returns will be accepted
Part 1-category return window and actions*
Lifestyle:kids Capri, shorts
&Tops,men’s (ethnic wear, shirt,
Formals jeans, clean clothings accessories), Women’s (ethnic wear,
Fabric, blouse,jeans skirt, Trouser bra), bags raincoat Sunglass,belt frame backpack Suitcase
_14 days refund replacement or exchange_ [1/19, 8:18 AM] kiran.s: Lifestyle
Jewellery Footwear Accessories Travel
Watch Accessories Winter wear
Blazer Sweatshirt Scarf, shawl Jacket coat Sweater Thermal kids Thermal track Pant shrugs
Home pet Supplies & rest Of home (Except home Decor
Finishing Home Improvements Tools Household Items
Refund or replacement
And rest of lifestyle
Refund, replacement or exchange
(Allopathy & homeopathy)
2 days refund
Home improvement tools
Household items, Home decor furnishing
Refund and replacement
Support,gloves bags etc.) Exercise
(Home gym combos dumbbell etc.) Auto accessories
Car and bike accessories
(Helmet,car kit media players etc.)
7 days replacement only
Free replacement will be provided within 7 days if the product is delivered in defective/ damaged condition or different from the ordered item
Please keep the product intact with original accessories, user manual and warranty cards in the original packaging at the time of returning the product
Toys (remote controlled toys, Learning toys
(Pens diary notebook’s
(Microphones & accessories ,guitars, violins etc )
10 days replacement only
Free replacement will be provided products is delevered in defective/different from the order item
Please keep the product intact, wit user manual and warranty cards in at the time of returning the product.
Non returnable all wind instruments etc. This item is non returnable personal wellness in case these products damaged /defective condition or different item we will provide a free replacement.
Remote. Controlled toys, Learning toys
Stuffed toys etc.
Stationary (pens,diary notebook’s,calculators etc. Musical
(Microphone & accessories, guitars,violins etc.)
10 days replacement only
Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item.
Please keep the product intact with original accessories, user manual and warranty cards in the original packaging at the time of returning the product
Non returnable all wind instrument (harmonicas , flutes, etc.) This item is non returnable due to hygiene and personal wellness. In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.
(Except apple, Google’ phones)
(Except apple beats,Google realme,Samsung JBL& infinity,Epson,HP,dell Canon , MI. Products
(Tablets, laptops smart watches)
All small home
(Except chimmey, water purifier
In order to help you resolve issues with your product, we may be troubleshoot your product either through online tools
Over the phone , and/or through an in- person visit if a defect is determined within the returns window a replacement of the same model with be provided at no additional cost, if no defect is confirmed or the issue is not diagnosed within 7 days of delivery , you will be directed to a brand service center to resolve any subsequent issues
In any case, only one replacement shall be provided
Mobile -apple & Google
Apple / beats
Google realme Samsung, JBL. & Infinity
Epson HP, Dell Canon. & MI. Productts
[1/20, 1:07 PM] kiran.s: Mobile -apple & Google
Apple / beats
Google realme Samsung, JBL. & Infinity Epson HP, Dell Canon. & MI. Productts (Tablets, laptops
7days replacement only
For all functionality related issues, do contact the brand authorized service center directly
Authorized service partner locator:
* Apple/beats- https://locate.apple I’m com/in/en
* Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB
* Realme – https://www.realme.com/in/support
* Samsung – https://www.samsung.com/in/support/
* JBL & infinity – https://support.jbl.com/in/en/
* Epson – please reach out to 1800 42500 11 to contact the brand authorized service center
* HP – please reach out to 18002587170 to contact brand authorized service center
* Canon please reach out to 18601803366 to contact the brand authorized service center
* MI – please reach out to 18001036286 to contact the brand authorized service center
* For any other issues with the product you may contact https://vespacart.com customer care support , firstname.lastname@example.org contact 8547005704
Furniture, large appliances
Rest of small home appliances chimney, water , purifier, fan, Geyser only
For products requiring installation, returns shall be eligible only when such products are installed by authorized personnel.
in order to help you resolve issues with your product we my troubleshoot your product either through online tools over the phone and/or through an in-person technical visit
If a defect is determined within the returns window a replacement of the same model with be provided at no additional cost, if no defect is confirmed or the issue is not diagnosed within 10 days of delivery or installation wherever applicable , you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only replacement shall be provided. Grocery- ( dairy,bakery, fruits and vegetables)
2 days refund only
(Remaining items under grocery )
Fruits and vegetables ordered would be delivered only in the first attempt, in order to ensure that you get fresh fruits and vegetables , we will not be making reattempts to deliver your fruits and veggies in case you miss your slot rest of grocery items from supermart would be delivered through reattempt in case you miss your be slot
Try & buy
This policy shall be applicable selectively (geographical coverage , product customer and time periods .
Try and buy benefits shall be applicable only if the product was bought when the item was on try&buy else normal category policy shall apply on the other , in any case, only one replacement shall be provided
No returns category
Some products in the above categories are not returnable due to their nature or other reason , for all products the policy on the product page shall prevail to
you can view the complete list of non-returnable products here
Part 2 returns pick up and processing
In case of returns where you would like Item (s) to be picked up from a different address the address can only be change if pick up service is available at the new address
During pick up your product will be checked for the following conditions. During pick up your will be checked for the following conditions
IMEI / name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undertached and clearly visible.
All in the box accessories (like remote control, starter , kits instruction manuals ,charger headphones etc.
Freebies and combos if any should be present
The product should be inused unwashed, unsold without any stains and non tampered quality check seals (wherever applicable) before returning a mobile , laptop , tablet the device should be formatted and screen lock (pin, pattern or fingerprint must be did able cloud lock must be disable for apple device
The product (including SIM trays/ charging port/ headphone port back panel etc ) should be undamaged and with out any scratches dents, tears or holes
Products original packaging/ box should be undamaged
.the field executive will refuse to accept the return if any of the above condition are not met. For any products for which a refund is to be given the refund will be processed once the returned product has been received by the seller.
Part-3 – General rules for a successful return
*In certain cases where the sellers is unable to process a replacement for any reason whatsoever, a refund will be given
*During open box deleveries, while accepting your order,. If you received a different or a
damage product, you will be given a refund (on the spot refunds for a cash on delivery, no return request will be processed, except for manufacturing defects. In such cases. This category specific replacement/ return general conditions will be applicable. Click here to know more
about open box delivery
*For products where installation is provided by vespacart service partners, do not open the product packaging by your self, vespacart authorized personnel shall help in unboxing and installation of the product.
* for furniture, any products related issues will be checked by an authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty /defective only in cases where the service personnel opines that replacing the faulty/ defective part will not resolve the issue
Wrong delivery—(customer recieved delivery message product not delivered)
In cases the product was not delivered and you received a delivery confirmation email/ SMS , report the issue within 7 days from the date of delivery confirmation for the seller to investigate.
Product that can’t be returned*
_The following table contains a list of product that are not eligible for returns as per the seller’s returns policy_
Category product that can’t be returned
Additives, air fresheners, brighteners, cleaners, bike/car stickers Degreasers, dent/scratch Removers , filler putty, headlight vinyl films, liquid solutions , lubricants, Polish, power steering fluids, sealants, oils and wax
Cars, mopeds , motorcycles and scooters
*Bath and spa*
Bath bubble/salt/sponge/ wash, body wash loofahs, scrubs, shampoos , and soaps,
Bottle nipples, breast nipple care ,
Breast pumps, diapers, ear syringes, Nappy, wet reminder, wipes, and wipe warmers
Cleaning gels, detergents , detergent pods, fabric wash products , surface cleaner, stain
Removers and washing bars/ powder
*Computer mobile accessories*
Blank / educational media, CDs, DVDs, link Toners, music, movies and software, mobile / tablet
/ laptop screen Guards , screen Guard Applicators graphic Cards processors , motherboards internal hard drives and RAMs
*Food and nutrition*
Canned food, condiments, drinks fruits, Health Supplement, meat seafood, syrups, vegetables, artificial, Sweetener , milk, and other edible products
Baby dolls clothing freebies, Lingerie wash-bags shapewear, socks, stockings and swimsuits
Oils, Glue , Grease , socks, shoe Deodorants/Polish Creams / Sprays and wax
Plant saplings , plant seeds and soil manure
Antiseptic , band aid, body pain Relief , Eye drops, First Aid Tape , Glucometer Lancet/ Strip , Healthcare, Devices, and kits, medical dressing / Gloves and ph Test Strip, healthcare accessory Medical treatment and surgical instruments
Adhesive, barbeque wood, bird/insect Repellent, Contact Cement, Crack fillers , links , guitar/yoyo friction stickers , marker Refills , mosquito
Coil/ vaporiser/ vaporiser Refills , Naphthalene balls , Sprays , paint remover , napkins, cleaning gloves and accessory and spray paints
Cannula, contact lens, e-hookah, fake moustache, female urination devices , menstrual cups , Needles panty liners , shaving products, smoking patch,straws , sweat pards, Tampons, teeth whiteing products/ wipes, Tissues, Toilet Tissue aid , Toilet Tissue aid, Toilet Rolls and women intimate care
Bra Accessories, Briefs , Boxers, Lingerie sets, panty, Garter, Trunks, and Vests
*Music instrument accessories* Mouthpiece cap/pad/set, oils and polish
Balloons candles Cut-outs, marker refills, Decoration articles and Whistles
Hookah charcoal/flavor/mouth-tip. Incense sticks and holi/Rangoli color
Conditioners, creams, deodorants, electric ear cleaners, Eyebrow/Eyelash/hair Styling products, Eye mask. Face mask, face wash, face painting care, faimess products, Fragrance, Fresheners, Gels, Hair care, kanjal, Lens, Solution, Lip Plumper/stain, blackhead/ makeup/nail paint Removers, mascara, Mehendi, Nail sanding pad, oils, oral hygiene products, perfumes, hand/Toothbrush Sanitizer, Serums Talc, Sunscreen, Tanning Liquid Tattoo, Toners and wings,
Lip care , Lipstick , naile care , body cannre, Food care, Mens Grooming Accessory, Bindi, Body art, Makeup Accessory, body & skin Accessory, bath& spa Accessory Razors and Blades
Aquarium Consumables, Hair Styling , Health care /madicinal products,
Horse Girth/ Grooming kit/Braid Tail bag/ Hay/Liniment / poultice, inhaler masks Litter box Enclosures, Litter Scoops, pet Chew, pet food / Treat, pet pad pet Hygiene / personal care products, poultice, Tall wraps, waste bags and water Troughs.
Condoms Fertility kit/ supplement, Lubricants, pregnancy kit, Sexual Massagers, Sexual/pleasure Enhancement products and vaginall dilators.
Safety helmets, safety goggle, safety Gloves
*What is the open box delivery?*
*Answer* in open box delivery, our wishmaster will open the package in front of you at the time of delivery, both outside as well as the brand pakege is opened and shown to you , this ensures that you only receive what you ordered
*Is this service available anywhere*
Open-box delivery will only be available for select pin codes shops if your Oder eligible you will get an option to select box delivery in the Oder summary page.
*How do I avail of this service?*
In case your eligible open box delivery, you will get an option of open box delivery at the Oder summary page, you can avail of the service by selecting the same option while ordering Question
*In this service free* Answer
Open-box delivery is a free service.
*In case of covid when should I make payment? Before it after open box delivery*
You should always complete the payment before availing of open box delivery in case you find the perfect is missing damaged or completely different from what you ordered you can return the product immediately and get a refund on it
*What will happen if the product is found to be missing/damaged*
*Not what I ordered at the time of the delivery*
In case you find to be missing damaged or
completely different from what you ordered please ask the
wishmaster to take it back immediately in case of COD orders you will get your refund credited your account
According to the sellers return policy
*Can I get a replacement instead of a refund* Answer
You can only get refund in case the product is deemed not acceptable.
*Are all the payment modes available with OBD?*
All the Oder payment modes except card on delivery is available along with open box delivery orders.
Open box delivery will only be available in select pin codes if you order is eligible for OBC, you will get an option to select open box delivery in the checkout page.
In Open-box delivery, our Wishmaster will open the package in front of you at the time of delivery Both outside as well as the brand packing is opened and shown to you .this ensures that you only receive what you ordered
In case you find the product to be missing damaged or completely different from what do you ordered please ask the Wishmaster to take it back immediately. In case of COD, you will get your refund immediately from the Wishmaster in case of prepaid order, you will get
refund credited to your account according to Sellers return policy
* return requests for missing damaged or mis shipment will not be accepted once open box delivery is successfully completed
* in case you find the device to be defective upon turning it on you may contact vespacart for replacement/refund as per the returns policy
* card on delivery is not acceptable for open box delivery
Customer should complete payment before opening the box (for COD orders)
By opting in to open box Delivery you are agreeing to the following Terms & conditions:*
You understand that for open box delivery.you are required to take the delivery of product in person after producing a valid identity card is optional if there are other modes of delivery available at your pin code other then open box delivery
* In case you choose cash on delivery mode of payment at the time of order you understand and agree that payment has to be made in full before the product can be opened to complete the open box delivery .
*You agree and understand that only the delivery boy whishmaster is entitled to open product package and deliver the product to you for your inspection
*You agree to inspect the product in the presence of the whishmaster and confirm on the product by signing on the mobile /pepper delivery sheet , you understand that inspection means checking the physical appearance & components of the product, if any , and does not include testing the functioning of the product
* You understand that in case the product purchased is not the same as the product delivery will be considered as ‘failed’ and the refund of the product price paid will be refunded as per policies of the seller of the product in case of cash paid on delivery, the refund will be made to you immediately by the wishmaster .
* You agree and understand that all other policies of the seller / website will be suitably applicable and you agree to abide by and adhere to the same .
This document is an alectronic record in terms of information technology act, 2000 this
electronic record is generated by a computer system and does not require any physical or digital signature.
This is published in a accordance with the provisions of rule 3 (1) of the information technology intermediaries guidelines rules 2011 that’ require publishing the rules and regulation privacy
*(http://vespacart.com)* website including the related to as platform)
The platform is owned by newsnowstorm service OPC private limited a company incorporated under the companies act,1956 with its registered office at building number 523 A.K nivas, Panayam ,Yeroor to pin 691312,kerala, India (hereinafter referred to us biodata
you shall be contracting with new snowstorm services OPC private limited and these and conditions including the policies constitute your binding obligations with vespacart
Membership of eligibility*
Transaction on the platform is available only to persons who can form legally binding contract unders Indian contact act, person who are incompetent to contract with in the meaning of the Indian contract act 1872 including in discharged insolvent etc. Are not eligible to use the platform if you are a minor under the age 18 years you may use the platform or access content on the platform on under the supervision and prior consent permission of a parent ormlegal guardian
As a minor if you wish to transact on the platform such a transaction may be made by your legal guardian or parent vespacart reserves the right to terminate your membership and or
refuse to provide you with access to the platform if it is brought to vespacart notice or if it is discovered that you are under the age of18 years and transacting on the platform.
*Your account and registration*
If you use the platform you shall be responsible for maintaining the confidentiality or your display name and password and shall be responsible for all activities the occurs under you display
name and password you agree that if you provide any information that is untrue
In accurate not current or incomplete or we have the right to idenfenitely suspend or terminate or block access or your membership on the platform and refuse to provide you will access the platform
Your mobile phone number and or email address is treated as your primary identifier on the platform it is to our responsibility to ensure that the mobile phone number and your email address is up to date on the platform at all times you agree to notify us promptly if your mobile phone number or email address changes by updating thes same on the platform trough a
one-time password verification.
You agree that vespacart shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your account in cases including where you have failed to update your revised mobile phone number and or email address on the website platform
If you share or shallow others to have access to your account on the platform account by creating separate profile under your account or otherwise they will be able to view and access your account information you shall be solely liable and responsible for all the activities undertaken under your account and any consequence therefrom
When you use tha platform or send email or other data information or communication to use you agree and understand that you are commucating with use through electronic records and you consent to receive communications via electronic records from us communicate with you by email or by such other mode of communication electronic or otherwise.
*Platform for transaction and communication*
The platform is a platform that users utilize to meet and interact with one another for their transaction vespacart is not and cannot be a party to or control in any manner any transaction between the platforms users.
All commercial /contractual terms are offered by and agreed to between buyers and sellers alone the commercial contractual terms include with out limitations price shipping costs payment methods payment terms date period and mode of delivery warranties related to product and services .
Vespacart does not have any control or does not determine or advise or any way involve it’s self in the offering or acceptance of such commercial/contractual terms between the buyers and sellers all discount offer including exchange offers are the seller brand and not by vespacart.
Placement of order by a buyer with seller on the platform is an offer to buy the product in the order by the buyer to the seller retains the right to cancel any such order placed by the buyer at its sole discretion and the buyer shall be intimated of the same by way of an email SMS any transaction price paid by buyer in case of such cancellation by seller shall be refunded to the buyer further the seller may typical individual consumption this applies both to the number of product ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption quantity limit shall be based on various factors and at the sole dis creation of the seller and may vary from individual to individual.
*vespacart does not make any representations or warranty as to specifics such a equality value salability etc. Of the product or services propose to be sold or offered to be sold or purchased of any products or services on the platform vespacart accepts no liability for any errors or mission whether on behalf of itself or third parties
* vespacart is not responsible for any non performance or breach of any contract enters into between buyers and sellers vespacart cannot and does not guarantee that the concerned buyers and or seller will perform any transaction conclude on the platform vespacart shall not and is not required to mediate or resolve any dispute or dis agreement between buyers and sellers
* vepacart does not make any representations or warranties as to item specifics such as legal title credit worthiness identify etc. Of any it’s users you are advised to independently verify the bona fides of any particular user that you choose to deal with on the platform and use your best judgement in that behalf.
vespacart does not at any point of time during any transaction between buyer and seller on the platform come into or take possession of any of the product or services offered by seller nor does it at any point gain title to or have any rights or claims over the product or services offered by seller to buyer
* At no time shall vespacart hold any right title or interest over the product not shall vespacart have any obligation or liabilities in respect of such contract entered into between buyers and sellers vespacart is not responsible for unsatisfactory or delayed performance of service or damage or delays as a result of product which are out of stock in available or back ordered.
*the platform is only a platform is only a platform that can be utilized by user to reach a larger base to buy and sell products or services vespacart is only providing a platform for communication and it is agreed that the contract for sale of any of the product or service shall be a strictly bipartite contract between the seller and the buyer.
At no time shall vespacart hold any right title or interest over the product nor shall vespacart have any obligation or liabilities in respect of such contract
Vespacart is not responsible for unsatisfactory or delay performance of services or damage or delays as a result of product which are out of stock in available or back ordered
Select products offere by sellers may be eligible for business purchase on the platform.
* Upon your purchase of products eligible for business purchase you may be able to avail the benefits of GST input tax credit according at your request an invoice containing the GSTIN as provide by you tax invoice shall be issued to you by the seller selling such products
*GST invoice will have inter alia the following details printed on it.GSTIN associated with your registered business as provide by you
*Entity name of your registered business as provide by you
*Not all products are eligible for business purchase on the platform and the same is solely at the discretion of the sellers you will be able to view the eligibility of tax invoice on the product page on the platform.
Purchase on the platform must only be for end consumption users must not use products purchase on the platform for any commercial promotion resale or further distribution purpose
*For seamless availment of input tax credit kindly mention the delivery address as the address which is mentioned as the registered place of business as per the records of GST authority please note that availment of input tax credit is subject to provisions of GST act and rules
*the delivery and billing addresses will be required to be the same please note that input tax credit will be Denise by GST authority if the delivery address and GST invoice are of different states
*If GSTIN and or business entity details are not provide by you it Will be presume that is a personal purchase and not a business purchase.
*vespacart is not responsible to verify the correctness of the GSTIN and or entirely responsible to provide the accurate details
* vespacart and sellers shall not entertain any request for any revisions in the hat invoice vespacart and sellers shall not be liable for your default including for reasons associated with details provide by you
*vespacart will not be liable in case you are not able to avail input tax credit or if input tax credit is denied to you any reason whatsoever.
* You shall be solely liable for all compliance required under applicable laws
* You agree to indemnify and hold vespacart and sellers harmless from all losses claims cost expenses suits proceedings or any other liability including any third party claims including any penalties imposed by governmental authorities arising out of or in connection with 1 the GSTIN and or entity name provide by you or the input tax credit claimed by you non compliance with the applicable laws 3 your use or misuse of any third party details including GSTIN
Vespacart has the right to not allow business purchases on the platform to you if a fraudent activity is identified
Seller reserves the right to not issue tax invoice or issues a credit note against an already issued tax invoice to cancel the transaction if any fraudelent activity is edentified.
You shall independently agree upon the manner and terms and conditions of delivery payment insurance etc. With the sellers that you transact with
Disclaimer pricing on any products as is reflected on the platform may due to some technical issues typographic error or product information published by seller may be incorrectly reflected and in such an event seller may cancel such your orders
You release and indemnify vespacart and or any of its officers and and representative from any cost damage liability or other consequence of any of the actions of the user of the platform and specifically waive any claims that you may have in this behalf unders any applicable law. Not withstanding it’s reasonable efforts in that be half vespacart cannot take responsibility or control the information provided by other users which is made available on the platform you may find other users information to be offensive harmful inconsistent in accurate or deceptive please use caution and practice safe trading when using the platform.
Please note that there could be risk in dealing with underage person or people acting under false pretences
Membership on the platform is free for buyers vespacart does not charge any fee for browsing and buying on the platform vespacart reserves the right to change its fee policy from time to time in particular vespacart may at its sole descretion introduce new service offered on the
platform in such an event vespacaart reserves the right to introduce fees for existing service as the case may be changes to the fee policy shall automatically become affective immediately after they are posted on the platform unless otherwise stated all fees shall be quoted in Indian rupees you shall be solely responsible for compliance of all applicable laws including those in India for making payments to newsnowstrom OPC private limited
*Use of the platform*
You agree undertaken and confirm that your use of platform shall be strictly governed by the following binding principles
*You shall not host display upload modify publish transmit update or share any information which
(A)belong to another person and to which you does not have any right to
(B) is grossly harmful harassing blasphemous defamatory obsence pornographic paedophilic libellous invasive of another privacy hateful or racially ethnically objectionable disparaging relating or encouraging money laundering or gambling or otherwise unlawful in any Manner whatever or unlawful threatening or unlawful harassing including but not limited to indecent representative of women within the meaning of the indecent representative of women (prohibition) act 1986
C is Mosley in any way
Is patently offensive to the online community such as sexualy explicit content or content that promotes obscenity paedophilia racism bigotry hatred or physical harm of any kind against any group or individual
* Harasses or advocates harassment of another person
*Involve the transmission of junk mail chain letters or unsolicited mass mailings or spamming
*Promotes illegal activities or conduct that is abusive threatening obscene defamatory or libellous
*Infringes upon or violates any third party’s rights including but not limited to intellectual property rights of privacy including without limitation unauthorized disclosure of a person name email address Physical address or phone number or rights of publicity
*Promotes an illegal or in authorized copy of another person copyright material such as providing pirated computer program or links to them providing information to circumvent manufactured installed copy protect device or providing pirated music or links to pirated music files
Contains restricted or password only access pages or hidden pages or images those not linked to or from another accessable page
* Provides material that exploits people in a sexual violent or otherwise in appropriate manner or solicits personal information from anyone
*Provides instructional information about illegal activities such as making or buyiing illegal weapons violating someone privacy or providing or creating computer viruses
*Tries to gain vedio photographs or image of another person with a minor or an adult
*Tries to gain authorized access or exceeds the scope of authorized access to the platform or to profile blogs communities account information bulletin’s friend request or other areas of the platform or solicits password or personal Identifying information for commercial or lawful purposes from other users
*Solicits gambling or engages in any gambling activity which we in our sole discretion believes is or could be construed as being illegal
*Interferes with another USEr use and enjoy of the platform or any other individuals user and enjoyment of similar services
*Harm minors any way
Infringes any patient trademarks copyright or other proprietary rights or third party’s trade secrets or right of publicity or privacy or shall not be fraudulent or involve the sale of counter or stolen products
Violates any law fir the time being in force
Devcieve or mislead the addresses user about the origin of such messages or communicate any information which a grossly offensive or menacing in nature
*I’mpersonate another person
*Contains software viruses or any other computer code files or programs designed to interrupt destroy or limit the functionality of any computer resources or contains any Trojan horse worm time bombs cancelbots Easter eggs or the computer programming routines that may damage detrimentally interfere with Finnish value of surreptitiously intercept or expropriate any simtem data personal information
*Threatens the unity intergrety defence. Security or sovereignty. Of India friendly relations with foreign state or public’s order or cause. Incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation
*Shall not be cause inaccurate or misleading
(as) shall not directly or indirectly offer attemp to offer trade or attempt to trade in any manner under the provisions of any applicable law rules regulations or guidelines for the time being force.
(Ab) shall not create liability for us or cause us to lose in whole or in a part the services of our internet service provider (ISPs) other suppliers
* You shall not use any deep link page scrape robot spider or other automatic device program algorithm or methodology or any similar or equivalent manual process to access acquired copy or monitor way reproduce or circumvent the navigational structure or presentation of the platform or any content to obtain or attempt to obtain any materials documents or information through any means not porposely made available through the platform we researve our right to bar any such activity
*You shall not attempt to gain unauthorized access to any portion or feature of the platform or any other systems or network connected to the platform or to any services offered on or through the platform by hacking password mining or any other illegitimate means
* you shall not probe scan or test the vulnerability of the platform or any network connected to the platform nor breach the security or authentication measure on the platform or any network connected to the platform you may not reverse look up trace or seek to trace any information on any other user of or any account on the platform not owned by you to its source or exploit the platform or any services or information made available or offered by or through the platform in any where the purpose is to reveal any information including but not limited to personal Identification or information other than your own information as provided for by the platform
You shall not make any negative denigrating or defamatory statements or comments about us or the brand name or domain name used by us including the terms vespacart flyte digiflip vespacart or seller on the platform or otherwise tarnish or dilute any vespacart corn or otherwise engage in any conduct or action that might tarnish the image or reputation of vespacart or seller on platform or otherwise tarnish or dilute any vespacart trade or services marks trade name and or goodwill associate with such trade or services marks trade name as may be owned or used by us you agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the platform or vespacart systems or network or any systems or network connected to vespacart
*You agree not use any device software or routine to interfer or attempt to interfer with the proper working of the platform or any transaction being conducted on the platform or with any other person use of the platform
*From time to time you shall be responsible for providing information relating to the product or services proposed to be should by you in this connection you understake that all such information shall be accurate in all respect youshall not exaggerated or over emphasize the attributes of such products or services so as to mislead other users in mannner
: You may not forge headers or otherwise manipulate Identifiers in order to disguise the origin of any message or transmital you send to us on or through the platform you may not pretend
…..that you are or that you represent someone else or impersonate any other individual or entity
You shall at all times ensure full compliance with the applicable provision of the information technology act, 2000 and rules there under as applicable and as amended from time to time and also all applicable domestic laws rules and regulations including the provisions of any applicable exchange control laws foreign exchange laws statutes ordinance and regulations including but not limited to sales tax VaT income tax octroi service tax central excise custom duty local levies regarding your use of the our service and your listing purchase solicitation of offers to purchase and sale of product or services you shall not engage in any transaction in an item or service which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force
With limitation disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activities or in response to lawful court orders or subpoena in a addition we can and you hereby expressly authorized us to disclose any information about you
to law enforcement or other government officials as we in our sole discretion believes necessary or appropriate in connection with the investigation and or resolution of possible crimes
especially those that may involve personal injury
Notwithstanding this right you remain solely responsible for the contents of the materials you post on the platform and in your private messages .
Please be advised that such content posted does not necessarily reflect vespacart views in no event shall flioy assume or have any responsibility or liability for any content posted or for any claims damages or losses resulting from use of content and or appearance of content on the platform you hereby represent and warrant that you have all necy rights in and to all content which you provide and all information it contains and that such content shall not infringe any property or other rights of third-parties or contain any libelous tortuous or otherwise unlawful information
You correspondence or business dealings with or participants of advertiser found on or through the platform including payments and delivery or related products or services and any other terms conditions warranties or representations associated with such a dealings are solely between you and such advertiser we shall not be responsible or liable for any loss or damage
of any short incurred as the result of any such dealings or as the result of the presence of such advertiser on the platform
*it is possible that other users including in authorized users or hacker may post or transmit offensive or obsence materials on the platform and that you may be involuntary exposed to such offensive and materials it also possible for. Other to obtain personal information about you due to your use of the platform and that the recipient may use such information to harass or injure you we does not approve of such unauthorized uses but by using the platform you acknowledge and agree that we are not responsible for the use of any personal information that you publicity disclose or share with others on the platform
* vespacart shal have all the right to take necessary action and claim damage that may occur due to your involvement participation in any way on your own or through group is people intentionally or unintentionally In Dos/Dados distribute denial of service
*If you choose to browser or transact the platform using the voice command based shopping feature you acknowledge the vespacart and or its affiliates will collect store and use your voice inputs on this feature to customize your experience and provide additional functionality as well as to improve vespacart and or affiliates product and services
You accept that your use of this feature is restricted to the territory of the Republic of India this feature may not be accessible on certain devices and require an internet connection vespacart reserves the right to change enhance suspend or discontinue this feature or any part of it at any time without notice to you your continued use of this feature constute your acceptance of the terms related to this feature.
You acknowledge and agree that the Hindi , english, Telugu, Tamil, Kannada, and
,Marathi,malayalam translation feature are made available on the platform on a reasonable efforts basis for convenience only with out any representations or warranties by vespacart express or implied including the translation being error free their accuracy completeness or reliability under the translation feature you will have the option to adding delivery addresses in
the language selected by you out of the feature luggage such a delivery addresses shall be transliterated in English language for processing handling and fulfilling you ordered on the platform some features and section on the platform may not be translated in the language selected by you Hindi ,Telugu, Tamil, Kannada, or Marathi, language as applicable and the English version of the same will be the definitive version in a event of any conflict or inconsistent between the translated terms and the English version available on the platform the English version on the platform shall prevail this feature may not be accessible on the certain device vespacart reserves the right to change enhance suspend or discontinue this feature or any part of it any time without notice to you
Contents posted on platform
You may use information on the products and services purposely made available on the
platform for downloading,provided that you (1) do not remove any proprietary notice language in all copies of such document, (2) use such information only for yuor personal, non-commercial information purpose and do not copy or post such information on any networked computer or broadcast it in media, (3) make no modifications to any such information , and (4) do not make any additional respresentations or warranties relating to such documents.
SOME CONTENT OFFERED ON THE PLATFORM MAY Contents posted on platform
Yup shall be responsible for any notes,
SOME CONTENT OFFERED ON THE PLATFORM MAY NOT BE SUITABLE FOR SOME VIEWERS AND THEREFORE VIEWER DISCRETION IS ADVISED. ALSO , SOME CONTENT OFFERED ON THE PLATFORM MAY NOT BE APPROPRIATE FOR VIEWERSHIP BY CHILDREN.PARENTS AND/OR LEGAL GUARDIANS ARE ADVISED TO EXERCISE AND/OR WARDS TO ACCESS CONTENT ON THE PLATFORM.
We may share personal information with our other corporate entities and affiliates.these entities and affiliatsmay market to you as a result of such sharing unless you explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our services, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudelent or illegal activities related to our services. We do not disclose your personal information to third parties for tHier marketing and advertising purposes without your explicit consent.
content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
Disclaimer of warranties and liability
This platform all the materials and product including but not limited to software and services include on or otherwise made available to you through this site are provided on as is and as available basis without any representations or warranties express or implied except otherwise specified in writing without prejudice to the foregoing paragraph vespacart does not warrant that This platform will be constantly available or available at all or
The information on this platform is complete true accurate or non misleading
Vespacart will not be liable to you in any way or in relation to the contents of or use of or otherwise in connection with the platform vespacart does not warrant that this site information content materials product including software or services include on or otherwise made available
to you through the platform their servers or electronic communications sent from us are free or viruses of other harmful components
Nothing on platform constitute or is meant to constitute advice of any kind all the products sold on platform are governed by different states laws and if seller is unable to deliver such products due to implications of defferent state laws sellers will turn or will give credit for the amount if any recieved in advance by seller from the sale of such product that could not be delivered to you You will be required to enter a valid phone number while placing an order on the platform by registering your phone number with us you consent to be contacted by us via phone calls SMS notification mobile application and or any other electronic mode of communication in case of
any order or shipment or delivery related updates we will not use your personal information to initiate any promotional phone calls or SMS
The listing description of the items must not be misleading and must describe actual condition of the product if the item description does not match the actual condition of the item you agree to refund any amount that you may have received from the buyer you agree not list a single
product in multiple quantities across various categories on the platform vespacart reserves the rights to delete such multiple listing of the same product listed by you various categories.
While availing any of the payment methods available on the platform we will not be responsible or assume any liability whatsoever in respect of any loss or damage arising directly or indirectly to you due
*Lack of authorization for any mutually agreed by you and between banks or
* Exceeding the present limit mutually agreed by you and between banks is
*Any payment issue arising out of the transaction or
*Decline of transaction for any other reasons
All payments made against the purchase services on platform by you shall be compulsory in Indian rupees acceptable in the Republic of India platform will not facilitate transaction with respect to. The purchase made on platform
Before shipping delivery your order to you seller may request you to provide supporting documents including bit not limited to govt issue ID and address proof to establish the
ownership of the payment instrument used by you for your purchase this is done in the interest of providing a safe online shopping environment to our users
**Transaction* , transaction price and all commercial terms such a delivery dispatch of product and or service are as per principal to principal bipartite contractual obligations between buyer and sellers and payment facility is merely used by the buyer and seller to facilitate the completion of the transaction use to the payment facility shall not render vespacart liable or responsible for the non delivery non reciept non payment damage breach of representation and warranties non provisions of after sales or warranty services or fraud as regard the product and of services listed on vespacart platform.
You as a buyer understand that upon imitating a transaction you are entering into a legally binding and enforceable contact with the sellers to purchase the product and or service from the seller using the payment facility and you shall pay the transaction price through your issuing bank to the seller using payment facility
* You as a buyer may agree with the sellers through electronic communication and electronic records and using the authomated features as may be provide by payment facility on any extension increase int the dispatch and or delivery time and the transaction shall stand amended to such extent any such extension increase of dispatch delivery time or subsequent novation variation of the transaction should be in compliance with payment facility rules and policies.
You as a buyer shall electronically notify payment facility using the approt vespacart platform features immediately upon delivery or non delivery within the time period specified in the policies shall be construed as a deemed delivery in respect of that transaction in case of cash on delivery transaction buyer is not required to confirm the receipt or products or services
You as buyer shall be entitled to claims refund of the transaction price as your sole and exclusive remedy in case you do not receive the delivery within the time period as provide in the policies whichever is earlier in case you do not raise a refund claim using platform features within the stipulated time than this world make you ineligible for a refund
* You as a buyer understand that the payment facility may not be available in full or in part for certain categories of product and or service and or transaction as mentioned in the policies and
hence you may be entitled to refund in respect of the transaction for those products and services
Except for cash on transaction,refund,if any,shall be made at the same Issuing bank from where Transaction price was received,or through any other method available on the platform,as chosen by you.
For cash on delivery transaction, refunds, if any, will be made via electronic payment transfer. Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction price received in Indian Rupee
For electronics payment facility using NEFT/RGTS or any other online banking/ electronic funds transfer system approved by Reserve Bank India (RBI).
Refunds may be supported for select banks. Where a bank is not supported for processing refund,you will be required to share alternate bank account details with us for processing the refund.
Refund shall be conditional and shall be with recourse available to vespacart in case of any misuse by buyer
We may also request you for additional documents for verification. Refund shall be subject to buyer complying with policies.
Vespacart reserves the right to impose limits on the number of Transactions or Transaction price which vespacart receive from receive from on an individual Valid credit/debit/cash card/valid bank account/and such other infrastructure or any other other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period,and reserves the right to refuse to process Transactions exceeding such limit.
Vespacart reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
Vespacart may do such checks as it seems fit before approving the receipt of/Buyers commitment to pay(for cash On Delivery transaction) Transaction price from the Buyer for security or other reasons at the discretion of vespacart As a result of such check if vespacart is not satisfied with the creditability of the Buyer or genuineness of the of the transaction or other reasons at its sole discretion, vespacart shall have the right to reject the receipt of/ Buyers commitment to pay Transaction price. For avoidance of doubt,it is hereby clarified that the ‘Cash on Delivery’ feature for payment,may be disabled for certain account users,at the sole discretion of vespacart.
Vespacart may delay notifying the payment confirmation i.e. informing seller to dispatch,if vespacart deems suspicious or for Buyer conducting high transaction volumes to ensure safety of the Transaction and Transaction price.In addition, vespacart may hold Transaction price and vespacart may not inform seller to dispatch or remit transaction price to law enforcement officials (instead of refunding the same to buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity.
*the buyer and seller acknowledge that vespacart will not be liable for any damages interest or claim etc.
Resulting from not pricesiy a transaction Transaction price or any delay on Processing a transaction Transaction price is which is beyond control of vespacart
Compliance with laws
* As required by spy law if the customer makes a purchase of an amount equal to or above INR
200 000.00 the customer will be required to apload a scanned copy of his her pan card on the platform with in 4 days of making the purchase failing which the purchase made by customer will be cancelled the requirements dto submit the pan card arises only once and if it has been submitted once any the customer It need not be submitted again the order of the customer shall stand cancelled if there is a discrepancy between the name of the customer and the name on the pan card
Buyer and seller shall comply with all the applicable laws including without limitation foriegn exchange management act 1999 and the rules made and notification issue there unders and the exchange control manual as may be issued by Reserve Bank of India from time to time customs act information and technology act 2000 as amended by the information technology amendment act 2008 prevention of money laundering act 2002 and the rules made there Under foriegn contribution regulations act 1976 and the rules made there under export import policy of government of India applicable and vespacart platform
Buyer arrangement with issuing bank
*All valid credit debit cash card and other payments instruments are processed using a credit card payment gateway or appreciate payments system infrastructure and the same will also be governed by the terms and conditions agreed to between the buyer the respective issuing bank and payment instrument issuing company
*all online bank transfer from valid bank account are processed using the gateway provide by the respective issuing bank which supports payment facility to provide these services to the user all such online bank transfer in payment facility are also governed by the terms and conditions agreed to between buyer and the respective issuing bank
Vespacart replacement guarantee
Vespacart replacement guarantee seeks to assist buyer who have been defrauded by qualified seller on the platform the returns policy period vespacart replacement guarantee depends on the product category and sellers kindly click here to know the returns policy period if any defect is found then the buyer of the product can ask for replacement of the product from the seller subject the following terms and conditions
*Notify seller of any defects in the product at the time of delivery of the products and or with in the applicable returns policy period and thesame product will be replaced in the return of the defective product
Replacement can be for the entire product or part of the product subject to availability of the same with the sellers
Following products shall not be eligible for return or replacement. A, damages due to missue of product
B, incident damage due to malfunction of product
C, any consumable item which has been used installed
D, products with tampered or missing serial UPC numbers
E, digital product services flyte music downloads
F, any damage defect which are not covered under tthe manufacture warranty
G, any product that is returns without all original packaging and accessories including the box manufactures packaging if. Any and all other items original included with the product delivered H, jewelry which is made to order on customers request
On clothing and footwear qualified sellers accepts 30 days exchange subject to the following conditions
Clothes and footwear are not used other than for trial altered washed soiled or damage in any way
Original tags and packaging should be in fact for items that come in branded packaging the box should be undamaged
Returns are not applicable for made to order jewellery innerwear lingey socks clothing freebies Damaged or dy or not as described product in lifestyle category includes clothing footwear etc. Are meanwhile covered by the 30 day replacement guarantee kindly click here to know the return policy period replacement guarantee applicable for different categories
If vespacart has any suspicion or knowledge that any of it’s buyers and sellers are involved in any activity that is intended to provide claims or information that is false or not genuine, vespacart may also, while reserving its rights to initiate civil and /or criminal proceedings against such member buyers and sellers, at its sole discretion, suspend, block, restrict, cancel the display name (and it’s related display name of such user and /or disqualify that user and any related users and /or Disqualify that user and any related users from availing protection
Through this program customer who have been blocked for any suspicious or fraudulent activity on vespacart will not be allowed to return their products vespacart reserves it’s right to initiate civil and/or criminal proceedings against a user who, files a invalid and / or false claims or provides galse, incomplete, or misleading information in addition to the legal proceedings as aforesaid, Vespa cart may at it’s gole discretion suspend, block, restrict, cancel the display
name (and it’s related display names)of such user and or disqualify that user and any related users from availing protection through this program, any person who knowingly and with intent to injure, defraud or deceive, files, a fraudulent complaint containing false incomplete, or misleading information may be guilty of criminal offence and will be prosecuted to the fullest extent of the law
By participating in the exchange I confirm that I am the sole and absolute owner and/or user of the product mentioned above (device )
I confirm that device which I am exchanging under the buyback program is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes legal flaws, exchange or any agreement of sale etc.and I have got the clear ownership of the said device . You agree to indemnity and keep indemnifying vespacart.com and any future buyer of the device against all or any third party claims, demand, cost expenses including attorney fees which may be suffered, incurred, undergone and /or sustained by vespacart.com its affiliates or any further buyer due to usage of the device by you till date and you undertake to make good the same
I conform that all the data in the side device will be erased before handing it over under buy back program I also confirm that in spite of erasing the data manually electronically, if any data still accessible due any technical reason, vespacart .com seller or the manufacturer shall not be responsible for the same and I will not approach vespacart.com for any retrieval of the data
I hereby give my consent that my personal information that I have provided in connection with this buybacks program might be processed transferred and retained by the retailer and others entities involved is managing the program for the purpose of validating the information that I provide herein and for the administration for the program
I agree to indemnify and keep indemnifying the vespacart.com and any future buyer of the old device against all or any third party claims demands cost expenses including attorneys fees which may be suffered incurred undergone and or sustainable by vespacart.com it’s affiliates or any future buyer due to make good the same
I understand once a device is sent by me to vespacart in no scenario can this device be returned back to me
I understand that the new device delivery and the old device pick up will happen simultaneously hand in hand and shall keep the old device ready to be given for exchange
Products distribute as gifts from state sponsored or NGO funded distribution program are not accepted for exchange under exchange offers
*Digital content music*
Music MP3 format only certain short listed seller at the sole discretion of vespacart shall be entitled to sell music MP3 format on the platform you may be able to purchase DRM free digital music inMP3 file format on the platform from the respective sellers such MP3 music files shall
be provided to you as a per selection provide by seller subject to certain limitations as describe my the seller you shall be granted specified download right of DRM free MP,3 music file from the MP3 music may include full length MP3 audio tracks at best available bit rate and certain other premium features as may be provided on the platform by respective sellers time to time
Territory currently you can purchase downloaded digital MP3 music only through the platform and flyte music’s application as maybemade available from time to time on the platform only within the territory of india
Rights granted music downloads rights is a non exclusive non transferable right rise for your personal non commercial entertainment use you may copy store transfer and burn the MP3 music file only for personal non commercial entertainment use and not for any redistribution
of the same or other use restricted in this section you agree not to infringe the rights of the copyright owner and to comply with all applicable laws in yours use of the MP3 music file you agree that you will not redistribute transmit assign sell broadcast rent share lend modify adapt edit license or otherwise transfer or use MP3 music file you acknowledge that the MP3 music file embodies the intellectual property of a third party and is protected by law
Explicit consent you agree that we shall have no liability to you for MP3 music file download by you on the platform if you find the same to be offensive indecent or objectionable and expression through the audio files are not subscribe by us
Cash on delivery as amide of payment is not available for purchasing MP3 music on the platform currently
All sales final downloading and risk of loss availability of MP3 music files are not permissible on the platform once you have purchased MP3 music files vespacart encourage you to download it’s promptly if you are unable to complete a download please contact customer service with in
6hours of the payment
Further vespacart assume no liability if your media player does not support the file format made available by the seller on the platform or your browser does not support the music downloads application software available by the seller on the platform by whatever name called
You bear all risk of loss after purchase and for any loss of MP3 music files you have downloaded including any loss due to a computer or hard drive crash
Seller may from time to time at its sole discretion remove MP3 music files from the service without notice
registered or not, patents including rights of filling patents, trademarks,trade names,trade dresses, house marks,collective marks, associate marks and the right to register them, designs both industrial and layout, geographical indicators, moral rights, broadcasting rights, displaying rights, distribution rights, selling rights, abridged rights,translating rights, reproducing rights performing rights, community rights,adapting rights,circulating rights, protected rights, joint rights, reciprocating rights, infringement rights.All those Intellectual property rights arising as a result of domain names, internet or any Other right available under applicable law shall vest in the domain of vespacart as the owner of such domain name. The parties hereto agree and confirm that no part of any Intellectual property rights mentioned hereinabove is transferred in the name of user and any intellectual property rights arising as a result of these presents shall also be in absolute ownership, possession and our control of its licensors,as the case may be.
You request to download a mP3 music file is personal to you and the track may not be used sold rented transferred licensed or otherwise provide to any other user the licence to download tracks include only those right explicitly stated herein typically the right to playback for your own personal use from your personal consumer electronics device and for the avoidance of doubt does not include the right to create a derivative work to make copies other than for you own
personal use or to use the track in any commercial manner you shall promptly notify us in writing upon your discovery of any unauthorized use or infringe ment
Software seller may make available to you from time to time software for you use in connection with the download of MP3 music files any and all such software individually and collectively the software
Five ebooks application flyte e books application will enable you to read the digital books purchase from the flyte ebooks store on your mobile or tablet devices the app also has an in app flyte ebooks store where the user can quickly purchase ebooks the flyte ebooks app will be available in the android platform the android app will be compatible with both mobile and tablet device you can download the flyte ebooks Android app for free from the vespacart platform and also Google play
Territory currently you can purchase downloadable ebooks only. Through the platform and flyte ebooks application as may be made available from time to time on the platform only within the territory of India you have to be with in the Indian Territory to even download the already purchased files from your vespacart ebooks library
DrM specifications the DRM digital rights management enables us to restrict certain permission the flight DRM specifications restrict the following permission
Copying. Not allowed
Side loading from one
Device to other. Not allowed
E mailing. Not allowed Saving images. Not allowed Read out aloud. Not allowed Number of distinct
Device for the
downloading. allowed(six) Social media sharing. 140 word
You represent warrant and agree that you will use the ebook only for your personal non commercial entertainment use and not for any redistribution of the same or other use restricted in this section.you agree not to infringe the rights of the copyright owners and to comply with all
applicable laws in your use of the ebook,sell, broadcast,rent,share,lend, modify,adapt,edit, license or otherwise transfer or use ebook.
You are not grant any synchronization,public performance, promotional use, commercial sale,resale, reproduction or distribution rights for ebook. You acknowledge that the ebook embodies the intellectual property of a third party and is protected by law.
Explicit consent you agree that we shall have no liability to you for ebook downloaded by you on the platform or flyte apps if you find the same to be offensive indecent or objectionable Payment the price list for each downloaded ebook display on the platform represent the full retail price inclusive of all taxes unless specified otherwise for said downloaded ebook you shall pay for such downloaded ebook using one of the payment options available on the platform
The price list mentions the prices of each downloaded ebook and. The user shall pay in Indian currency Indian rupee we reserve our right to change the prices of the ebook and services and the availability of the same at our sole discretion
vespacart will allow the user to buy eBook using the following forms of. Payment
Credit cards Internet banking Debit card Vespacart’ wallet
Any other mode of payment as may. Be decide and made available on the platform Please note that payment can be made only Indian rupees and all the above payment instrument must have been issued by entities operating in India. And subject to India regulations
Cash on delivery as a mode payment is not available for purchasing ebook on the platform currently
Payment made by credit card or any other mode as mentioned above should be received by us on time if for any reason we do not receive payment from the credit card issuer or any agent involve in any of the above payment modes you agree that you shall pay all amount due upon demand by us.
All sale final downloading and risk of loss availability of ebooks all sales of ebook are final we do not accept returns of ebooks once you have purchased ebooks we encourage you to download it promptly if you are unable to complete a download please contact customer service within 30 days of the payment the ebook will be remove from your library and the amount that was charged during the payment will be replaced in case of genuine technical errors as mentioned in the replacement policy
You bear all risk of loss after purchase and for any loss of ebooks you have downloaded including any loss due to a computer or hard drive crash we may from time to time at our sole discretion remove ebooks from the service without notice
Intellectual property rights it is. Hereby specifically recorded that the copyright and other Intellectual property in the. Ebook available on the platform is the sole and exclusive property of third parties we are authorized by such third parties to apload the ebook on the platform for license of use to the purpose of this agreement shall always mean and include copyrights whether registered or not patents including rights of filling patents trademarks trade names trade dresses house marks collective marks associate marks and the right to register them designs both industrial and layout geographical indicators moral rights broadcasting rights displaying rights distribution rights broadcasting rights displaying rights distribution rights selling rights abridged rights communicating rights adapting rights reciprocating rights infringement rights all those Intellectual property rights mentioned hereinabove is transferred in the name of user and property rights arising as a result of these presents shall also be in the absolute ownership possession and our control or control of its licensors as the case maybe
You request to download an ebook is personal to you and the ebook may not be used sold rented transferred licensed or otherwise provided to any other user the licence to downloaded ebooks includes only those right explicitly stated herein typically the right to read the ebook
in flyte ebooks application and for the avoidance or doubt does not include the right to create a derivative work to make copies or to use the ebook in any commercial manner you shall promptly notify us in writing upon your discovery of any. Unauthorized use infringe
Software we may make available to you from time to time software or updates for your. Use in connection with the download of ebooks any and all such software individually and collectively the software
Digital content vespacart I dead
*These terms of service terms given your access to and use of vespacart edeas herein after referred to as content by viewing the contents you agree to be bound by these terms content posted on the platform is public’s and can be view by everyone who can see the page
*vespacart’ is hosting the contents generated by third party user content generated by third party user content owner within the vespacart platform for convenience of platform user and such vespacart has no ownership or control whatsoever in the contents displayed the contents
posted by the contents owner are of personal views wherein vespacart plays no role in creating developing the contents you are responsible for your use of the platform for viewing the contents
by Hosting the contents of the platform vespacart is neither guaranteeing nor giving any warranty nor making any representations with respect to the contents vespacart is neither endorsing the view product or the service nor is it responsible for quay of features of the contents display on the platform
*Any information on the platform whether the content or any other information have not been verified by vespacart therefore vespacart’ shall not be responsible for any such content of information vespacart ‘will not bear any obligation or liability if you rely on the contents
*If you choose to view or rely vespacart will neither be a party to nor any manner concern with the same nor be liable or responsible for any act or omission of the contents owner
*you hereby acknowledge that the contents are created and owned by content owner who own all the rights including the platform for personal use only and you shall not use it for any commercial promotional resale or further distribution purposes
by Hosting the contents of the platform vespacart is neither guaranteeing nor giving any warranty nor making any representations with respect to the contents vespacart is neither endorsing the view product or the service nor is it responsible for quay of features of the contents display on the platform
*Any information on the platform whether the content or any other information have not been verified by vespacart therefore vespacart’ shall not be responsible for any such content of information vespacart’will not bear any obligation or liability if you rely on the contents
*If you choose to view or rely vespacart will neither be a party to nor any manner concern with the same nor be liable or responsible for any act or omission of the contents owner
*you hereby acknowledge that the contents are created and owned by content owner who own all the rights including the platform for personal use only and you shall not use it for any commercial promotional resale or further distribution purposes
If you see an offi abusive or any unlawful contents ont he platform you can report it to ideas email@example.com
*You may find content that effend you or that you simply don’t like but that doesn’t violates the contents guidelines if that happens you can un follow the user who posted it orhide the post
*You access to and use of the service or any content are at your own risk you understand and agree that the service are provided to you on an AS IS and AS AVAILABLE basis vespacart’ makes no warranty or representation and disclaim all responsibility and liability timeless security or reability of any content any harm to your computer system loss of data or other harm the results from your access to Ur use of any content the deletion of or the failure to store or to transmit any content and other communication maintained by the service and wether the service will meet your requirements or be available on an uninterrupted secure or error free basis no advice or information wether oral or written obtained through the content will create any warranty or representation not expressly made herein
By using the services you agree that vespacart is present affiliates related companies officer director employees agent representative partners and licensor liability is limited to the maximum extend permissible by law
*We may receive these terms from time to time
Digital content vespacart video
*These term of service terms govern your access to and use of vespacart vedio which is an online over the top platform providing user with live and or on demand audio and vedio content or various genres which may be offered by either vespacart’ or by third party content providers all such content collectively the contents
* The contents is being hosted on vespacart mobile app only platform that is owned and operated by newsnowstorm services opc private limited vespacart we or our)
This document sets out the terms and conditions in connection with your use of the platform and subsequently your access to and or consumption of the contents and or other related services provide on the platform all such content and service collectively services and such terms and conditions the terms
* Use of vespacart services is available only to persons who can form a leggaly binding contract under the Indian contract act 1872 you must be 18 years of age to avail the service minors may only use the services under the supervision of an adult some content offered on the platform may not be appropriate for viewership by minor accordingly parents and or the guardians of such children or minors are advise to excercise discretion before allowing their children or minors to access such content on the platform.
All the content being offered to the user on the platform shall be for the convenience of the user free of cost or at such other terms as may be offered by vespacart or the contents providers
with respect to any content from time to time and such other terms shall be communicated to the user at the time of registering with the platform subject to you accepting these terms and any other terms as may be communicated to you from time to time you are given a limited non exclusive non transferable non sub licensable Revocable permission to view the subsistence of your account with vespacart and no right title or interest in any content will be deemed transferred to you
The platform is an interay online platform for the users of view the contents of various genres which may either be offered by vespacart or third party content generated by third parties such content the third party content and such content providers the contents owner the platform offers you such third party content by providing hosting service to content owner displaying their content and or by allowing there content to be view by you on the platform by integrating services and application of other audio vedio hosting catching and or streaming service or infrastructure providers platform partners who may have content procurement arrangements with the contents owner the platform may also provide content which is commissioned by vespacart and or us procured by vespacart either under a licence or copyright agreement such content vespacart’ originals
As regards all to he news content which are also third party content through the platform partner vespacart role is strictly limited to providing a uniform resource locator URL or or a web address to access and or share such content on the internet with the users and all new content is provided uploaded stream and or hosted by countent owners the platform partners and or. Their respective agents or services provider for avoidance of doubt it is clarified that vespacart will not be exercising any control physicals editorial or digital over the news cc content being viewed by or provide to the user ont the platform vespacart will only be providing the user with an option and or amedium to access news content through the platform which in turn will provide the contents providers and or the platform partners an opportunity to disseminate their content on the platform the news content on the platform is directly uploaded or stream on to the platform by platform partners who avail of vespacart communication platform without any intervention from vespacart in the content procurement uploading streaming transmission
Process vespacart role is that of an intermediary as defined under the information technology act 2000 and the rules thereunder with regard to the news content on the platform including for intellectual property rights infringement defamation obscent or any other violation under applicable law
Irrespective of whether the content is a third party content or a vespacart’ originals you at all times are responsible for your use of the platform and for viewing or relying on the contents by hosting vespacart original on the platform and. By permitting the hosting uploading or streaming of third party content on the platform vespacart will neither be guaranteed not giving any warranty nor making any representations with respect to the contents the contents provide on the platform is for quality or features of the contents display on the platform unless expressly stated otherwise all vespacart original are entirely facilitous and any similarly to actual
…events or person living or dead is purely coincidental unintentional
Third party content will be made available to you through different modes including via video on demand or on a live streaming basis depending on the nature. Of the contents and at the discretion of vespacart you may …choose to view any content at your discretion at a time chosen by you and by accepting thes term and any other terms relating to such
Please note that the availability of and your ability to access the contents or some part of the service is subject to applicable law and the contractual arrangements between vespacart and the contents owners and or platform partners and may be dependent upon your
geoprical location your internet data connectivity or your system capabilities or compability with the platform not all content or services will be available to all user on account of the nature of the internet data connectivity and system compability the platform and the service may
also. Be accessed in various geographical. Location you therefore hereby agree and acknowledge that you accessing the platform and availing of the service at your own risk choice and initiative and you agree and undertake to ensure that your use of the platform and
the service complies with all applicable laws including the local laws in your jurisdiction forther you agree and acknowledge that the service and content may vary from place to place time to time and device to device and the quality and the quantity of your access to the contents or
the use of the platform or availing of the service would be subject to various parameters such as specifications device internet availability and speed bandwidth etc.
Any information in the platform wether the contents or any other information other than vespacart original have not been verified by vespacart and therefor vespacart shall not be responsible for any such third party content or information vespacart will not bear any obligation or liability if you rely on the contents or information and any loss or liability has been incurred by you arising from such third party content or information
*If you choose to view or rely on any third party content or information on the platform you will be implied accepting the terms or viewing or relying on such third party content or information as offered by the contents providers and or the platform partners and vespacart will neither be party to such an arrangement nor will vespacart be liable or responsible for any act or omission of the contents owner and or the platform partners
You hereby acknowledge that the third party content is created and owned by the contents owners who own all the right including the copyright with respect to such content the contents is available on the platform for personal and non commercial use only and you shall not use it for any commercial promotional resale further distribution or any other unauthorized purpose you agree not to use the service for public performance
*You further acknowledge that all the intellectual property rights contained in a the vespacart original are solely owned by vespacart and b in the third party content are solely owned by my the contents owners or licence to the platform partners during the term of your vespacart membership we grant you a limited non exclusive non transferable revocable right to access the platform and view the contents except for the foregoing no right title or interested shall be transferred to you in any content or the platform
We can terminate your account or place your account in hold in order to protect our or the interest of the contents owner or the platform partners from an actual. Probable or suspected theft loss damage or other fraudulent activity vespacart reserved the rights to immediately terminate suspend limit or restricted your access or use of the platform and or the service at any time without any notice or liability if vespacart so determines in its sole discretion for any reason whatsoever including to that you have breached these terms or the privacy
policy or violated my applicable law rule or regulation or c you have engaged in any in appropriate or lawful conduct or d provide any false or inaccurate information or for any other reasons that vespacart deems fit in its sole discretion
If you see an offensive abusive or any unlawful contents on the platform you can report it to customer care of vespacart
* Disclaimer of representation and warranties your access to and use of the service or any content are at your risk you understand and agree that the service are provided to you on an AS IS or AS available basis vespacart makes no warranty or representation and disclaim all responsibility and liability for the completeness accuracy availability timeless security security and non compability or reability of any content any harm to your computer system loss
data or other to harm that results from your access to ur use of any content the deletion of or error free basis no advice or information whether oral or written obtained through the content will create. Any warranty or representation not expressly made herein or therein
Limitation of liability by using the services you agree that the liability of vespacart it’s parent affiliates related to companies officer director employees agent’s representative partners and licensor shall be limited to the maximum extent permissible by applicable law in no cases shall vespacart it’s direct officer employees affiliates agents contractor principal or licensors be liable for any direct indirect incidental punitive special or consequential damages arising from you use of the service or any content or for any other claim related in any errors or omissions in any content or information on the platform or any loss or damage of any kind incurred as a result of the use of the service and or reliance on any content or information on the platform
Indemnification you shall defend indemnify and hold harmless vespacart it’s owners affiliates subsidiaries group companies partners as applicable and their respective officer director agents and employees indemnified parties from and against any claim demand damages obligations penalty losses or action including reasonable attorney’s fees made by any third party against the indemnified parties due to Ur arising out of your affiliate or relative
Including by you or by any person including a third. Party whether or not auty or permitted by you this indemnification obligation will survive and expiry of terminal nation of these terms
and or your use of the service
Force majeure you agree that vespacart shall be under no liability whatsoever to you in the event if non availability of the platform and or any of the service or any portion thereof accasioned by an act of GOD war disease revolution riot civil commotion strike lockout flood fire satellite failure of any public utility man made disaster satellite failure or any other cause whatsoever beyond the control of vespacart including any event which is caused by the failure or non performance on the part of the contents owners or the platform partners.
* Governing laws these terms shall be governed interpreted and constructed in accordance with the laws of India without regard to the conflict of law provisions and for resolution of any dispute arising out of your use of the service or in relation to these terms notwithstanding the foregoing you agree that vespacart has the right to bring any proceeds before any court forum of competent jurisdiction of such courts of forum and any proceeding. Brought by you shall be exclusively before the court in Punalur ,Anchal India
Severability if any provision of these terms is held invalid void or in enforceable then that provision shall be considered several from the remaining provisions and the remaining provisions shall be given full force and effect
* Amendment we may revise these terms from the time to time without prior notice to you to update revice supplements and otherwise modify these terms and to impose new or additional rules policies. Terms or conditions on your use of the service any updates
revisions supplement modification and additional rules policies terms and will be effective immediately after such after posting and we recommend that you periodically check these
*Survival you acknowledge that your representation undertakings and warranties and the clauses relating to indemnities limitation of liability grant of licence governing law shall survive the effux of the and the termination and f these terms including but not limited the clauses 22 to
30 of these terms
You shall indemnify and hold harmless vespacart it’s owners licence affiliates subsidiaries group companies as applicable and Thier respective officer director agents and employees from any claim or demand or actions including resonable attorneys fees made by any third
Jurisdiction issue sale in India only
Unless otherwise specified the material on the platform is presented solely for the purpose of sale in India
Vespacart make no representation that material Inthe platform are appreciated or available for use in other locations countries other than India those who choose to acces this site from other locations countries other than India. Do so on Thier own initiative and vespacart is not responsible for supply of products refund for the product ordered from other locations countries other than India compliance. With local laws if and the to the. Extent local laws are applicable
Trademarks copyrights and restrictions
This site is controlled and operated by vespacart and product are sold by respective seller all materials on the this site including images illustration audio clips and vedio clips are protected by copyright trademark. And other. Intellectual property rights materials on the platform is solely for you personal non commercial use you must not copy reproduce republish upload post transmit or distribute such materials in any way including by email
or other electronic means and weather directly or indirectly and you must not assist any other person to do so without the prior written consent of the owner modification of the materials use of the materials on any other platforms or network computer environment or use of the materials use is aviolations of the copyright not n commercial use for the purpose of this clauses
Trademarks compliant vespacart respect the intellectual property if other in case you feel that your trademarks has been infringed you can write to vespacart at firstname.lastname@example.org
If a feedback comments or any communication made between user on the platform or email communication between users in relation to Transaction conducted on platform contain profanity please review our feedback removal policy and submit a request for action
Disciplinary action may result in the indefinite suspension if a user’s account termporary suspensions or a formal warning
Vespacart will consider the circumstances of an alleged policy violation under and the user trading records before taking action
Violation of this policy may result in a range of action including
*Limits placed on account privileges
*Loss of special status
Vespacart shall have the right to delete a product review posted by the customer at is sole discretion if it is of the opinion that the review constrain offensive language as stated above further if vespacart is of the opinion that the review unfairly either causes did advantage to a product or increase the popularity of the product vespacart shall also at its sole discretion have the right to backlist the customer from posting any further costumer
The replacement guarantee seeks to assist buyer who have been defrauded by qualified sellers on the platform
If at the time of Delivery. And or with in specified days from the date of delivery of the products if any defect is found then the buyer of the products can ask for replacement of the product from the seller
Vespacart we do not. Warrant that product description or other content. Of this platform is accurate complete reliable current or error free and assumes no liability in this regard. Limitation of liability
In no events shall vespacart be liable for any special incidental indirect or consequential damages or any kind in connection with these terms or use even if user has been. Informed in advance. Of the possibility of such damages
Please contact us for any questions or comments including all inquiries unrelated to copyright infringement regarding this platform
In accordance with information technology act 2000 and rules made there under and the consumer protection e commerce rules 2020 the name and contact details if grievance officer are provided below
Mr. Kiran sasidharan Newsnowstrom services Opc Privete limited
Panayam, building number 523, Yeroor (po)
Pin 691322 Anchal, kollam district , kerala State, India
Email grievance officer, Kirananchal62@gmail.com
Time Monday to Friday
Open at 9 am – close at 5,
Open at 9 am – close 2 pm
Sunday’s official holidays
Closed Policies Profanity policy
Vespacart prohibits the use of language that is racist hateful sexual or obsence in nature ina public area
This policy extends to text within listings on seller pages and all other areas of the site that another user may view if the profane words are part of a title for the item being sold we allow seller to blur out the bulk of the offending word asterisk
Please report any violation of this policy to the correct area for review
Report offensive display to the correct area. For view
*Report offensive display name s
*Report offensive Language in a listing or otherwise
that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false misleading or not. Genuine then vespacart May while reserving it’s right to initiate civil and or criminal proceedings against user may also at its sole discretion. Suspend block restrict cancel the display name of such buyer and seller and or disqualify that user and any related users from availing protection through this program
*vespacart’ reserved it’s right to initiate civil and or criminal proceedings against a user. Who files a invalid and or false claims or provide false incomplete or misleading information in addition to the legal proceedings as foresaid vespacart may at its sole discretion suspend block restrict cancel the display names of such user and or disqualify that user and any related users from availing protection through this program any person who knowingly and with intent to injure defraud or deceive files a fraudent complaint containing false incomplete or mis leading information may be guilty of a criminal offence and will be guilty of a criminal offence and will be prosecuted to the fullest extent of the law
For more details related to replacement policy refer to help cancellation returns
Definition return is defined as the action of giving back the item purchased by the buyer to the sellers on the vespacart platform following situations may arise
*Item was defective
*Item was damaged during the shipping
*Products was were missing
*Wrong item was sent by the seller
.return could also result in refund of money in most of cases
Point to be noted
*Seller can always accept the return irrespective of the policy
*If sellers dis agrees a return irrespective of the policy
*If seller dia agrees a return request buyer can file a dispute under the buyer protection program
We encourage the buyer to review the listing before making the purchase decision in case buyer orders a wrong item buyer shall not be entitled to any return refund
Buyer needs to raise the return request within the return period applicable to the respective product once buyer has raised a refund request by contacting us on our toll free number seller while closing the return the ticket can select one of the following
*Refund after shipment collection sellers has agreed to wait for the logistics team to collect the shipment from the buyer refunding
* Refund without shipment collection sellers has agreed to wait for the logistics team to collect the shipment from the buyer before refunding
*Refund without shipment collection sellers has agreed to refund the buyer without expecting the original shipment back
*Replace without shipment collection sellers has agreed to replace the order without exception the original shipment back
On certain select days as specified by vespacart such as the big billion day separate policies may be applicable
In the event the seller accepts the return request raised by the buyer buyer will have the return the product and then the refund shall be credited to the buyers account
In case the seller doesn’t close the ticket in 3days from. The date of intimation to the sellers about the refund request the refund request shall be settled in favour of the buyer
*Further for return being. Made by buyer to the sellers of the product the following parameters needs to be ensured*
electronics. Should be included Clothing should be new & And footwear. Unworn other than
Beauty health. Should be new Personal care. Unopened Sport equipment. Should be new
And return with
Jewellery. Should be new and
Return with original
If the product being returned is not in accordance with the above parameters then buyer shall not be entitled to any refund of money from the seller
Shipping cost for returning the product shall be borne and incurred by the seller
Definition replacement is the action or process of replacing something in place of another a buyer can request for replacement whenever he is not happy with the item reason being damagedin shipping defective item item missing wrong item shipped and the like
Points to be noted
*If sellers can always accept the return irrespective of the policy.
*If sellers dis agrees for return request buyer can file a dispute under buyer protection. Buyer needs to raise to replacement request within the return period applicable to the respective product once the replacement request has been raised the following steps shall be followed
* Buyer is asked for reasons for return among other the following are the leading reasons
* Shipping was damaged*item was defective
* Item dead on arrival
*Item were missing
*Wrong item sent
*An intimation shall be provided to seller seeking either approval or rejection of the replacement request
*In case the seller accepts the replacement request buyer shall be required to return the product to the sellers and only after return of the product seller shall be obliged to provide the replacement product to the buyer
*In case seller reject the replacement request buyer can choose to raise to dispute by writing to
Vespacart help Senter
In case the seller doesn’t have the product at all sellers can provide the refund to the buyer and buyer shall be obligated to accept the refund in leui of replacement all the product parameters shall be required to be. Complied with in cases of replacement
If the seller doesn’t respond to the buyers replacement request within three 3 days from the date of replacement placed by the buyer refund shall be processed in favour of buyer and seller shall. Be liable to refund amount paid to the sellers
All. Shipping and other replacement changes shall be borne and the incurred by the seller
Dispute resolution policy
Generally transaction are conducted smoothly on vespacart how ever there may be some cases where both the buyer and seller may face issues at vespacart we. Have a dispute resolution process in order to resolve disputes between buyers and sellers
What is dispute?
A dispute can be defined as a dis agreement between a buyer and seller. In connection with a transaction on the platform
How. Does a dispute occurs in the marketplace
Disputes are filed as a result of a disagreement between the buyer and the seller dispute arise out of an issue that is raised by either party not being completely satisfied with the resulotion if Thier complaint issue
It is important that before a buyer. Seller raises a dispute they should attempt to solve the issue please note that whenever a buyer raise a dispute the seller payment for that order is put on hold immediately until the issue is resolved
*How is dispute created*
Whenever there is a disagreement the buyer can write to http://vespacart.com help center While the seller can write. To email@example.com in order to raise a dispute disputes can be at particular transaction. Level
What are the indicative exemplars potential dispute
*wrong item recieved
*Item not as described
*Damage or seal broken on product
*Part accessories missing
*Item not compatible
“Seller description specifications wrong
*Defective functional issues
*Product not working and manufacture claims invalid invoice
In case the seller rejects the return request of the buyer and buyer raise a dispute then vespacart will try to mediate and resolve this dispute between both the parties if the dispute is resolved in favour of the sellers buyer is entitled to any refund
Buyer protection program
In case of a dispute where. The seller is unable to provide a refund or a replacement vespacart will actively. Work towards reaching a resulotion
The buyer can write to HTTP://vespacart.com helpcenter if the issue. With the sellers is not resolved vespacart customer support team will look into the case to check for possible fraud and if the buyer has been blacklist blocked from making purchases on the platform only after verifying these facts a dispute can be registered
CS team will not facilitate a conference call CS team acts as the bridge between customer and sellers
When a dispute has been raised vespacart may provide both the parties acces to each other display names contact details pertaining to the dispute buyer and seller are subject to final consent from vespacart for setting the dispute
Buyer eligibility and restrictions
Only the buyer who have purchased the product is n vespacart are eligible for the buyer protection program
Buyer can file a dispute with 45 days from the date of delivery of the product
Any damage or loss to the product after delivery will not be covered under this program and will completely be the buyer responsibility buyers should refuse to accept delivery if the item is damaged
To be able to take advantage of the buyer protection program buyer should first contact the seller and attempted to resolve the issue if the buyer doesn’t hear from the seller or is in able to resolve the issue with the sellers even after contact a dispute can be raised with Flipkart by. Writing an email to firstname.lastname@example.org helpcentre
Fraudent changes and claims are not covered under buyer protection program
If the buyer has already initiated changeback through the credit card Issuing bank it will Not be covered under buyer protection program though in such cases a seller can file a claim through the seller protection program.
Buyers who have reached their maximum lifetime limit for claims are also not eligible.
Buyers can make a maximum of 5 claims per year on vespacart if the claims was withdrawn it is not counted the coverage amount will be limited. To 50000
Through the buyer. Protection program. Vespacart does not provide any guarantee warranty to buyers for products sold. On vespacart against technical manufacturing defents Raising dispute against seller does not automatically entitled the buyer. To a refund or replacement for the product purchased vespacart shall verify the dispute so raised and may process only such claims that are valid and genuine
Vespacart shall at no point. Be responsible for any direct or. Indirect losses expenses cost. Of any nature whatsoever that may be incurred by any buyer seller
Claims of the nature of buyer remorse instances where product are bought by the buyer by mistake or where the buyer chooses. To change his her mind …. With regard to the. Products purchased by him will not be entertained through this program
Vespacart reserved it’s right. To initiate civil and or criminal proceedings against a user who files sn invalid and or false claims or provides false incomplete or misleading information in addition to the legal. Proceedings as aforesaid vespacart maau at its sole discretion suspended block restrict cancel the display name and this related display name of such
user and or disqualify. That user and any related user from availing protection through this program
Decision made by vespacart under the buyer protection program shall be final and binding on its users
Vespacart reserves the right to modify discontinue buyer protection. Program without any. Prior notice period to its user
Through this program vespacart shall not. Entertain claims of buyer who have incurred loss due to delay shipment or delivery of the items by the seller
Vespacart customer support team my seek additional information clarification sought within 10 days of such request the dispute shall. Be auto closed in favour of the sellers
Dispute via chargeback
Whenever a chargeback CB comes from a payment gateway bank following situation may arise
*Item not received CB buyer hasn’t received the item refund will be created in accordance with the dispute policies
*Unauthorized CB buyer hasn’t made this particular transaction refund will be created in accordance with the dispute policies
Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the sellers further more seller shall ensure that invoice state powered by vespacart and failing to do so sellers will be liable for chargebacks as applicable
* Item not as described meaning item is not what buyer. Expected dispute will be decide in accordance with the dispute policies
Email abuse threat policy
Private communication including email correspondence is not regulated by vespacart ,
vespacart encourage its user to be professional courteous and respectful when communicating by email
How ever vespacart will investigate and can take action on certain types of unwanted emails that violates vespacart policies
Threat policy of bodily harm vespacart does not permit users to send explicit threats of body harm
Misuse of vespacart system vespacart allows user to facilitate transaction through the vespacart system ….. But will investigate any misuse of this service
Spoof fake email vespacart will never ask you to provide sensitive information through email in case you recieved any Spoof fake email you are requested to report the same to us to through contact us through contact us tab
Spam unsolicited commercial email vespacart spam policy applies only to unsolicited commercial message sent by vespacart user vespacart users àre not allowed to. Send spam messages to other user.
Offer to buy or sell outside of vespacart- vespacart prohibits email offers to buy. Or sell listed product outside of the vespacart platform offers of this nature are a potential fraud risk for both buyers and sellers
Vespacart policy prohibits user to user threats of physical harm via any. Method including phone email and on our public message board s
Violation of this policy may result in a range of action including
*Limits on account previleges
*Cancellation of listing
*Loss of special status
Vespacart does not take responsibility or liability for the action products content and services on the platform which. Are linked to affiliates and or third party platforms using platform APIs or otherwise in addition the platform may provide links to the third. Party platforms of. Our
affiliates companies and certain. Other business for which vespacart assume no responsibility for examine it evaluating. The product and service offered by them vespacart do not warrant the offering of any of these. Business or individual or the contents or such third party platform vespacart does not endorse in any way any third party platform or content thereof
Vespacart infringement verification FIV reporting listing violation
Vespacart has put in place vespacart infringement verification process. So that intellectual property. Owner could easily report listing that infringe their rights it is in vespacart. Interest to ensure that infringing products. Are removed from the site as they erode buyer and good seller trust
If you are verified rights owner and want to report a listing issue see vespacart FIV note only the intellectual property rights owner can report. Potentially infringing products or listing through FIV if you are not the intellectual property rights owner you can still help by getting InTouch with the rights owner and encouraging them to contact us
*It your. Listing was removed. Through FIV and you believe that your listing was removed in error please contact us
Vespacart does not and cannot verify that sellers have the. Right or ability to sell it distribute their listed product how ever vespacart is committed to removing infringing or unlicensed product once an authorized representative of the the rights owner property reports them to vespacart
FIV works to ensure that item listing do not infringe upon the copyright trademark or other intellectual property rights of third parties. FIV participants have the ability to identify and request removal of allegedly infringing products and materials
Any person or company who hold intellectual property. Right such as a copyright trademark or patient which may be infringing upon by products listed on vespacart iOS encourage to become a FIV member
Program membership entitles you verified rights owner to the following benefits
Rapid response by vespacart in ending listing reported by you as the verified rights owner as allegedly infringing
*Dedicated priority email quese for reporting alleged infringement
*The ability to obtain identifying information about vespacart users
How to. Become a FIV member
To join the FIV we requere only that you fully completed and email us a notice of infringement from specifying the allegedly infringing listing and the infringed work completed with an original authorized signature the information requested by the notice of infringement is designed to ensure That parties reporting product are authorized by the rights owner and to enable vespacart to easily identify the material or listing to be ended
In the. Interest of keeping the process easy and simple after we receive your first notice of infringement in hard copy future notices can be sent to us by email at http://vespacart.com Note in your notice of infringement you shall be required to identify the individual listing which is infringing your intellectual property general notices shall not be accepted
We are happy. To receive such information but must advice that we may be limited in our ability to respond to your request absent formal notice from an authorized rights owner
Notice of infringement
Newsnowstrom services opc private limited
(Name) of address do solemnly and sincerely declare as follows:
*I am the owner of certain intellectual property rights said owner being named (IP owner)
*I have a good faith. Belief that the item listing or material identified in the annexure attached. Hereto are not authorized by the above IP owner its agent or the law and therefore infringe the IP owner rights please expediously remove or disable access to the material or products claimed to be infringing
*I may be contacted at: Name
title &. Company
And I make. This declaration conscientiously believing it to be true and correct.
On the date in place Truthfully,
Addendum to notice of infringement
List of allegedly infringing listing products or materials
A note on reason codes: when Identifying item number please use the the reason below when removing products from the site vespacart will inform seller of the specific reason for the removal of their products
Select the most appropriate reason. Please associated each item you report with only one reason code
*Trade mark owner doest make this type of product or has discontinue the production of the product
*Items is an unlawful replica of a product made by the trademark owner or counterfeit
Trademarks listing description infringement
*Listing has unlaw use of trademarks owner logo
Copyright item infringement
*Software is being offered without any licence or in violation of a licence
*Item is a bootleg recording
*Item is an unlawful copy software games movies etc.
*Item is lawful duplication of printed material
*Item is an unlawful copy of other copyright work paintings sculptures etc. Copyright listing content infringement
*Listing comprises unauthorized copy of copyrighted text
*Listing comprises unauthorized copy of copyrighted image
*Listing comprises unauthorized copy of copyrighted image and text
*Please provide the ownership of trademarks (trademarks registration certificate should be in the name of applicant
*Please provide the evidence as to the ownership of copyright
All such notices of infringement shall be sent sent to email@example.com
Contacting the seller
At vespacart We are committed to wards ensuring that disputes between sellers and buyer are settled amicably by way of the above dispute resolution mechanism and procedures how ever Inthe event that a buyer wishes to contact the seller related information made
available by the seller on Thier product listing pages alternative the buyers may also reach out to customer support at 04752278026 or access help center at. HTTP://vespacart.com
At vespacart, we respect your concerns about privacy and value the relationship that we have with you.
Like many companies, we use technology on our website to collect information that helps us enhance your experience and our products and services. The cookies that we use at vespacart allow our website to work and help us to understand what information and advertising is most useful to visitors.
Please take a moment to familiarise yourself with our cookie practices and let us know if you have any questions by sending us an e-mail or submitting a request through the “Contact Us” form on our websites.
We have tried to keep this Notice as simple as possible, but if you’re not familiar with terms, such as cookies, IP addresses, and browsers, then read about these key terms first.
WHO IS COLLECTING IT?
Any personal data provided to or collected by vespacart via cookies and other tracking technologies is controlled by both vespacart Marketing Solutions .
Notice and our Privacy Notice.
Any personal data provided to or collected by vespacart via cookies and other tracking technologies is controlled by newsnowstorm services opc Privete limited
Panayam, Yeroor po Anchal, kerala India
This Cookie Notice applies to any websites, apps, branded pages on third-party platforms (such as Facebook or YouTube), and applications accessed or used through such websites or
third-party platforms (hereinafter, “our websites”) which are operated by or on behalf of vespacart. References to “vespacart” in this Notice means the companie including subsidiaries, affiliates, joint ventures and franchises that you are interacting with or have a business relationship with (hereinafter, “vespacart). Find out more about the vespacart at https://vespacart.com
The section below summarises the different types of cookies we use on our websites, together with their respective purpose and provides you with the ability to manage these cookies.
For a more detailed understanding of how we use personal data collected by vespcart cookies, please refer to our Privacy Notice
WHAT DOES COOKIE MEAN?
Cookies, pixel tags and similar technologies (collectively ‘cookies’) are files containing small amounts of information which are downloaded to any internet enabled device – such as your computer, smartphone or tablet – when you visit a website.
Cookies, pixel tags and similar technologies (collectively ‘cookies’) are files containing small amounts of information which are downloaded to any internet enabled device – such as your computer, smartphone or tablet – when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different and useful jobs, such as remembering your preferences, generally improving your online experience, and helping us to offer you the best product and services.
There are many types of cookies. They all work in the same way, but have minor differences. For a detailed list of cookies used on our websites, please refer to the below relevant section HOW CAN I CONTROL OR DELETE COOKIES?
There are many ways to manage your cookies: You can refuse your consent;
You can disable vespacart or third-party cookies by use of your browser settings (see how
You can use our cookie management tool to disable vespacart or third-party cookies (see how here).
There are many ways to manage your cookies: You can refuse your consent;
You can disable vespacart or third-party cookies by use of your browser settings (see how
You can use our cookie management tool to disable vespacart or third-party cookies (see how here).
CONTROL VIA YOUR BROWSER SETTINGS
Most internet browsers are initially set up to automatically accept cookies. If you do not want our websites to store cookies on your device, you can change your browser settings so that you receive a warning before certain cookies are stored. You can also adjust your settings so that your browser refuses most of our cookies or only certain cookies from third parties. You can also withdraw your consent to cookies by deleting the cookies that have already been stored
If you disable the cookies that we use, this may impact your experience while on the vespacart website, for example you may not be able to visit certain areas of a website or you may not receive personalized information when you visit a website.
If you use different devices to view and access the vespacart website (e.g., your computer, smartphone, tablet) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.
The procedures for changing your settings and cookies differ from browser to browser. If necessary, use the help function on your browser or click on one of the links below to go directly to the user manual for your browser.
Internet Explorer Mozilla Firefox Google Chrome
There are also software products available that can manage cookies for you.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org
[2/18, 8:45 AM] kiran.s: WHAT COOKIES DO WE USE?
The cookies used on vespacart websites may be generally categorised as follow:
Necessary Cookies. These cookies do not identify you as an individual. Performance Cookies. These cookies do not identify you as an individual. Functionality Cookies. The information these cookies collect may include personal data that you have disclosed. Targeting or Advertising Cookies. Most types of these cookies track consumers via their Device ID or IP address therefore they may collect personal data. Third-Party Cookies. Based on the type of cookies used by the relevant third-party, the information these cookies collect may include personal
The cookies used on vespacart websites may be generally categorised as follow:
Necessary Cookies. These cookies are essential to make High Rich websites work correctly, they enable you to move around our websites and use our features. Without these cookies, services like shopping baskets cannot be provided. Examples include remembering previous actions (e.g. entered text) when navigating back to a page in the same session.
Do these cookies collect personal data/identify me? These cookies do not identify you as an individual. If you do not accept these cookies, it may affect the performance of the website, or parts of it.
Performance Cookies. These cookies collect information about how you use our websites, for instance which pages you go to most often, the time spent on our websites, and any issues encountered, such as error messages. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. This helps us improve the performance of our websites.
Do these cookies collect personal data/identify me? These cookies do not identify you as an individual. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Functionality Cookies. These cookies allow our websites to remember the choices you make (such as your user name, language or the region you are in) to provide a more personalised online experience. These cookies may also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. Similarly, they may be used to keep track of what featured products or videos have been viewed to avoid repetition,
and to enable you to play games and engage with social tools, such as blogs, chatrooms and forums.
Do these cookies collect personal data/identify me? The information these cookies collect may include personal data that you have disclosed. If you do not accept these cookies, it may affect the performance and functionality of the website and may restrict access to content on the website.
Targeting or Advertising Cookies. These cookies are used to deliver content that is more relevant to you and your interests. They are also used to deliver targeted advertising or limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns on vespacart and non-vespacart websites. They remember that you
have visited one of our websites and this information is shared with other parties, including advertisers and our agencies. These cookies may also be linked to site functionality provided by third-parties.
Do these cookies collect personal data/identify me? Most types of these cookies track consumers via their Device ID or IP address therefore they may collect personal data.
Third-Party Cookies. We use a number of partners that may also set cookies on your device on our behalf when you visit our websites to allow them to deliver tailored vespacart advertising within their domains, for example Facebook and Google DoubleClick. We endeavour to identify these cookies before they are used so that you can decide whether you wish to accept them or not.
[2/18, 8:47 AM] kiran.s: We also use a number of partners to provide digital experiences and functionalities on our websites. For example, while browsing vespacart websites you may be served cookies from third-parties who provide some of its features on our websites (e.g., a YouTube video), although you have withdrawn or declined your consent to our cookies. This happens because you have directly given your consent to the use of their cookies. In such cases, you should directly withdraw your consent on the relevant third-party website.
Do these cookies collect personal data/identify me? Based on the type of cookies used by the relevant third-party, the information these cookies collect may include personal data.
[2/18, 8:49 AM] kiran.s: DURATION OF THE COOKIE WE USE
In terms of duration, we may use two different types of cookies on our websites:
Session Cookies. These cookies are temporary cookies that remain on your device until you leave our websites; or
Persistent Cookies. These cookies remain on your device for much longer or until you manually delete them (how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie, as well as your browser settings, as stated below).